At Royal Furnish UK, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, you can return your item(s) within 7 days of delivery, subject to the terms outlined below.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 7 days of receiving your order.
  • Items must be unused, undamaged, and in their original condition with all tags, packaging, and accessories intact.
  • Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Clearance or sale items.
  • Items damaged due to misuse, improper handling, or wear and tear.
  • Custom or bespoke products specifically made to order.

3. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at info@royalfurnishuk.com within 7 days of receiving your order. Please include:
    • Your order number.
    • Details of the item(s) you wish to return.
    • The reason for the return.
  2. Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the product.
  3. Shipping the Item:
    • Pack the item securely to prevent damage during transit.
    • Ship the item to the return address provided in our email.
    • You are responsible for the return shipping costs, unless the item is faulty or incorrect.
  4. Inspection and Refund:
    • Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
    • If approved, we will process your refund within 7 working days of receiving the item. Refunds will be issued to your original payment method.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us at info@royalfurnishuk.com within 48 hours of delivery. Be sure to include:

  • Photos of the damaged item and its packaging.
  • Your order number.

We will arrange for a replacement or refund at no additional cost to you.

5. Refunds

  • Refunds will be processed once we have received and inspected the returned item.
  • Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or faulty item).

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

If you have any questions about our return policy, please donā€™t hesitate to contact us at info@royalfurnishuk.com.

Thank you for shopping with Royal Furnish UK!